Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company that seamlessly integrates production with trading, strategically based in Dongguang.
ang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production timeline is notably swift, typically ranging between 30 to 60 days. We can also
accelerate production schedules according to specific customer requirements.
Q3: Do you offer after-sales service for your carton machine?
A: Absolutely, our after-sales service is comprehensive, offering remote technical support,
door-to-door service, and more. Our dedicated service team conducts regular customer visits to
ensure utmost customer satisfaction.
Q4: What is the failure rate of the machine?
A: Our machinery has undergone rigorous testing and continual refinement, ensuring a very low
failure rate. We also offer preventive maintenance services to maintain optimal machine
performance and operational reliability.
Q5: How do you ensure the machine's durability and reliability?
A: We employ premium-grade steel and castings to craft a machine that's robust and resilient.
Each unit undergoes a minimum of 24 hours of testing pre-delivery, coupled with stringent
performance assessments and quality inspections, guaranteeing machine reliability. During the
warranty period, if any issues arise, we provide complimentary accessories to rectify them.
machine,we will provide accessories for free
Q6. What are the payment terms?
A: We require a 30% advance payment via wire transfer, with the remaining balance payable prior to shipment.
We accommodate multiple payment methods for your convenience.