Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company that seamlessly integrates production and trade, strategically based in Dongguang County, Hebei Province, China, to serve a global clientele.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is exceptionally efficient, typically ranging from 30-60 days. Furthermore, we offer expedited production services to meet urgent customer demands.
Q3: Do you have after-sales service for your carton machine?
A: Absolutely, we offer a comprehensive after-sales service package that includes remote technical support and door-to-door service. Our dedicated service team also conducts regular customer visits to ensure total satisfaction and optimal machine performance.
Q4: What is the failure rate of the machine?
A: Our machines undergo thorough testing and continuous improvements to maintain an exceptionally low failure rate. Additionally, we offer comprehensive preventive maintenance services, ensuring your machine operates at peak performance and reliability.
Q5: How do you guarantee the machine's durability and reliability?
A: Utilizing only the finest high-quality steel and robust castings, our machines are engineered for unmatched sturdiness and longevity. Each unit undergoes rigorous 24-hour testing and stringent performance evaluations before delivery, ensuring exceptional reliability. During the warranty period, should any issues arise, we are committed to providing complimentary accessories to resolve the problem promptly.
Q6: What are your payment terms?
A: We require a 30% advance payment via wire transfer, with the remaining balance due before shipment. To accommodate diverse financial preferences, we support a variety of convenient payment methods.
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