Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company that integrates both production and trading, strategically located in Dongguang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is impressively short, typically ranging from 30 to 60 days. We also offer expedited production services to meet urgent customer needs.
Q3: Do you have after-sales service for your carton machine?
A: Absolutely, we provide a comprehensive after-sales service package, including remote technical support and door-to-door service. Our dedicated service team conducts regular visits to ensure maximum customer satisfaction.
Q4: What is the failure rate of the machine?
A: Our machines have undergone rigorous testing and multiple improvements, resulting in a very low failure rate. We also offer preventive maintenance services to keep the machine in optimal operating condition.
Q5: How to ensure the durability and reliability of the machine?
A: We utilize premium quality steel and castings to construct a robust and durable machine. Each unit undergoes at least 24 hours of testing before delivery, including strict performance testing and quality inspections, to ensure reliability. During the warranty period, we provide free accessories if any issues arise.
Q6. What's the payment term?
A: We require a 30% advance payment by wire transfer, with the remaining balance due before shipment. We offer multiple payment methods for your convenience.
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