Q1. Are you a manufacturer or a trading company?
A: We are a trading company with integrated production and trading capabilities, proudly based in Dongguang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: At Cangzhou Depai International Trade Co., Ltd., we take pride in our swift production cycle, which typically ranges from a mere 30 to 60 days. Understanding the urgency of our clients' needs, we offer expedited production services tailored to meet specific demands, ensuring that your requirements are met with the utmost efficiency.
Q3: Do you have after-sales service for your carton machine?
A: Absolutely, we at Cangzhou Depai International Trade Co., Ltd. are committed to delivering an exceptional after-sales experience. Our extensive range of services includes not only remote technical support and prompt door-to-door service but also regular visits from our dedicated service team. This proactive approach ensures that our valued clients remain completely satisfied and their machines perform at peak efficiency.
Q4: What is the failure rate of the machine?
A: Our Fast-Drying High Definition Flexo Printing Machines for Boxes have undergone rigorous testing and numerous enhancements to guarantee an impressively low failure rate. To maintain optimal machine performance, we offer preventive maintenance services that keep your equipment operating smoothly and reliably.
Q5: How to ensure the durability and reliability of the machine?
A: At Cangzhou Depai International Trade Co., Ltd., we ensure the durability and reliability of our machines by utilizing premium-grade steel and castings. Each machine is meticulously tested for a minimum of 24 hours prior to delivery, undergoing stringent performance assessments and quality inspections. This rigorous process guarantees machine reliability. Furthermore, during the warranty period, any issues will be promptly addressed with complimentary accessory replacements, ensuring uninterrupted performance.
Q6. What's the payment term?
A: Our payment terms are designed to offer flexibility and security. We require a 30% advance payment via TT transfer, with the remaining balance due before shipment. To accommodate diverse customer preferences, we support a variety of payment methods, ensuring a seamless transaction process.