Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company that seamlessly integrates production and trading operations, strategically located in Dongguang.
ang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is impressively swift, typically spanning 30-60 days. For urgent needs, we offer expedited production services to cater to customer demands.
expedite production according to customer needs.
Q3: Do you have after-sales service for your carton machine?
A: Absolutely, we offer an all-encompassing after-sales service package, which includes remote technical support, door-to-door service, and more. Our dedicated service team also performs regular customer visits to ensure optimal satisfaction.
port, door-to-door service, etc. Our service team also visits customers regularly to
ensure customer satisfaction.
Q4: What is the failure rate of the machine?
A: Our machines undergo rigorous testing and continuous improvements, resulting in a remarkably low failure rate. We also offer preventive maintenance services to maintain peak machine performance and operational excellence.
very low. We also provide preventive maintenance services to ensure that the ma-
chine is in good operating condition.
Q5: How to ensure the durability and reliability of the machine?
A: Crafted with premium-grade steel and castings, our machines are built for robust durability. Each unit undergoes a minimum of 24-hour testing prior to delivery, coupled with stringent performance evaluations and quality inspections, guaranteeing unmatched reliability. During the warranty period, we offer complimentary accessories in the rare event of any issues.
durable. Each machine will be tested for at least 24 hours before delivery, and strict
machine performance testing and quality inspection will be carried out to ensure the
reliability of the machine. During the warranty period, if there is any problem with the
machine, we will provide accessories for free.
Q6. What's the payment term?
A: We require a 30% advance payment via wire transfer, with the remaining balance due before shipment. Flexible payment methods are available to accommodate diverse customer preferences.
We support multiple payment methods.