Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company that integrates production and trading, strategically located in Dongguang.
ang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is impressively short, typically ranging from 30 to 60 days. We offer expedited production
services tailored to meet customer requirements.
Q3: Do you have after-sales service for your carton machine?
A: Absolutely, we provide a full suite of after-sales services, including remote technical support and on-site assistance.
Our dedicated service team conducts regular customer visits to
ensure satisfaction and optimal machine performance.
Q4: What is the failure rate of the machine?
A: Our machines boast a very low failure rate, thanks to rigorous testing and continuous improvements.
We also offer preventive maintenance services to ensure
consistent machine performance and reliable operation.
Q5: How to ensure the durability and reliability of the machine?
A: We utilize premium-grade steel and castings to construct machines that are both robust and durable.
Every machine undergoes at least 24 hours of testing before delivery, with comprehensive
performance exams and quality inspections to guarantee utmost reliability.
During the warranty period, should any issues arise,
we are committed to providing complimentary accessories to maintain machine performance.
Q6. What's the payment term?
A: We require a 30% advance payment via wire transfer, with the remaining balance due prior to shipment.
To accommodate our clients, we support a variety of payment methods.