Q1. Are you a manufacturer or a trading company?
A: We are a trading company that seamlessly integrates both production and trading, proudly based in Dongguang.
ang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is impressively short, usually spanning just 30-60 days. For urgent requirements, we offer expedited production tailored to customer needs.
expedite production according to customer needs
Q3: Do you have after-sales service for your carton machine?
A: Absolutely! We provide a holistic after-sales service package, including remote technical support and door-to-door service. Our dedicated service team also conducts regular customer visits to ensure unparalleled satisfaction.
port, door-to-door service, etc.Our service team also visits customers regularly to
ensure customer satisfaction
Q4: What is the failure rate of the machine?
A: Our machines boast an exceedingly low failure rate, thanks to rigorous testing and continuous improvements. We also offer preventive maintenance services to ensure optimal machine performance at all times.
very low. We also provide preventive maintenance services to ensure that the ma-
chine is in good operating condition.
Q5: How to ensure the durability and reliability of the machine?
A: Our commitment to quality is reflected in our use of premium steel and castings, ensuring robustness and durability. Each machine undergoes at least 24 hours of testing before delivery, with stringent performance and quality inspections to guarantee reliability. During the warranty period, any issues will be addressed with free accessory replacements.
durable. Each machine will be tested for at least 24 hours before delivery, and strict
machine performance testing and quality inspection will be carried out to ensure the
reliability of the machine. During the warranty period, if there is any problem with the
machine,we will provide accessories for free
Q6. What's the payment term?
A: We require a 30% advance payment via wire transfer, with the balance payable before shipment. We accommodate a variety of payment methods for your convenience.
We support multiple payment methods