Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company that adeptly integrates production and trading, strategically located in Dongguang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is impressively swift, typically ranging from 30-60 days. We also offer expedited production services tailored to meet specific customer demands.
Q3: Do you have after-sales service for your carton machine?
A: Absolutely, we provide an extensive after-sales service package, including remote technical support and door-to-door service. Our dedicated service team conducts regular customer visits to ensure the highest levels of satisfaction.
Q4: What is the failure rate of the machine?
A: Our machines have undergone rigorous testing and continuous enhancements, resulting in a remarkably low failure rate. To uphold peak performance, we also offer comprehensive preventive maintenance services, ensuring your machine remains in optimal condition at all times.
Q5: How to ensure the durability and reliability of the machine?
A: Crafted from premium-grade steel and castings, our machines are designed to be exceptionally robust and durable. Each unit is subjected to a minimum of 24 hours of rigorous testing before delivery. We conduct stringent performance evaluations and quality inspections to guarantee the machine's reliability. During the warranty period, should any issues arise, we are committed to providing complimentary accessories to resolve them promptly.
Q6. What's the payment term?
A: We require a 30% deposit via wire transfer, with the remaining balance due before shipment. To accommodate our diverse clientele, we offer a variety of payment methods for your convenience.