Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company that integrates both production and trading, strategically located in Dongguang.
ang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is impressively swift, usually ranging from 30 to 60 days. We also offer expedited production tailored to customer needs.
Q3: Do you have after-sales service for your carton machine?
A: Yes, we provide a comprehensive suite of after-sales services, including remote technical support and on-site assistance.
Our dedicated service team makes regular visits to ensure total customer satisfaction.
Q4: What is the failure rate of the machine?
A: Our machines undergo rigorous testing and continuous improvements, resulting in a remarkably low failure rate.
We also offer preventive maintenance services to keep your machine in optimal condition.
Q5: How to ensure the durability and reliability of the machine?
A: We use only the finest high-quality steel and castings to ensure that our machines are resilient, reliable, and built to last.
Our machines are built to last, showcasing exceptional durability. Each unit undergoes rigorous testing for a minimum of 24 hours prior to delivery, accompanied by stringent quality control measures.
To guarantee top-tier performance, comprehensive machine performance testing and meticulous quality inspections are conducted, ensuring absolute reliability.
We stand by the reliability of our machines. Within the warranty period, should any issues arise, we are committed to providing replacement parts at no additional cost.
In the event of any problems with the machine during the warranty period, rest assured, we will supply necessary accessories free of charge.
Q6. What's the payment term?
A: The payment structure involves a 30% advance payment via wire transfer, with the remaining balance due prior to shipment.
We accommodate a variety of payment methods to ensure a seamless transaction experience.