Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company that seamlessly integrates production and trading, strategically located in Dongguang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is impressively swift, typically ranging from 30 to 60 days. We are also equipped to expedite production to meet our customers' urgent needs.
Q3: Do you have after-sales service for your carton machine?
A: Absolutely, we offer comprehensive after-sales service, including remote technical support and door-to-door service. Our dedicated service team also conducts regular visits to ensure our customers' satisfaction is consistently met.
Q4: What is the failure rate of the machine?
A: Our machines, having undergone rigorous testing and refinement, boast an impressively low failure rate. To further ensure peak performance, we offer comprehensive preventive maintenance services, keeping your machine in exceptional operating condition at all times.
Q5: How do you guarantee the machine's durability and reliability?
A: To achieve unmatched durability, we construct our machines using premium-grade steel and robust castings. Each unit undergoes a thorough 24-hour testing phase prior to delivery, complemented by stringent performance assessments and quality inspections, ensuring impeccable reliability. Should any issues arise during the warranty period, we are committed to providing complimentary parts and support.
Q6. Can you detail your payment terms?
A: We require a 30% advance payment via wire transfer, with the remaining balance due before shipment. To accommodate our diverse clientele, we offer a variety of payment methods tailored to your convenience.