Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company that seamlessly integrates production and trading, strategically located in Dongguang.
ang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is impressively short, typically within 30-60 days. We also offer accelerated production to meet customer demands.
expedite production according to customer needs
Q3: Do you have after-sales service for your carton machine?
A: Absolutely, we provide a holistic after-sales service experience, including remote technical support and on-site service. Our dedicated service team conducts regular customer visits to ensure satisfaction.
port, door-to-door service, etc.Our service team also visits customers regularly to
ensure customer satisfaction
Q4: What is the failure rate of the machine?
A: Our machines undergo rigorous testing and continuous improvements, resulting in a remarkably low failure rate. We also offer preventive maintenance services to guarantee optimal machine performance.
very low. We also provide preventive maintenance services to ensure that the ma-
chine is in good operating condition.
Q5: How to ensure the durability and reliability of the machine?
A: We use superior quality steel and castings to construct machines that are robust and long-lasting. Each machine undergoes at least 24 hours of testing before delivery, along with stringent performance and quality inspections to ensure reliability. During the warranty period, any issues will be addressed with free accessory replacements.
durable. Each machine will be tested for at least 24 hours before delivery, and strict
machine performance testing and quality inspection will be carried out to ensure the
reliability of the machine. During the warranty period, if there is any problem with the
machine,we will provide accessories for free
Q6. What's the payment term?
A: To ensure a seamless transaction experience, we require a 30% advance payment via wire transfer. The remaining balance is due prior to shipment, guaranteeing a smooth and efficient delivery process.
We proudly offer a variety of flexible payment methods to accommodate the diverse needs of our valued clients, ensuring convenience and ease throughout the purchasing journey.