Q1. Are you a manufacturer or a trading company?
A: We are a trading company that seamlessly integrates production and trading, proudly based in Dongguang.
ang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is impressively short, typically ranging from 30 to 60 days, with expedited options available to meet customer demands.
We can expedite production to align with customer requirements, ensuring timely delivery.
Q3: Do you have after-sales service for your carton machine?
A: Absolutely! We offer a comprehensive after-sales service package, including remote technical support and on-site service.
Our dedicated service team conducts regular customer visits to ensure complete satisfaction and operational excellence.
We prioritize customer satisfaction, with our service team ready to assist and ensure seamless operations.
Q4: What is the failure rate of the machine?
A: Our machines boast an impressively low failure rate, thanks to rigorous testing and continuous improvements.
Preventive maintenance services are available to keep machines running in optimal condition.
Our commitment to quality ensures machines operate smoothly, with preventive maintenance available for added reliability.
Q5: How to ensure the durability and reliability of the machine?
A: We utilize top-tier steel and castings to guarantee a robust and enduring machine design.
Each machine undergoes at least 24 hours of rigorous testing prior to delivery, assuring reliability and quality.
Strict performance testing and quality inspections are conducted to ensure machine reliability.
During the warranty period, we offer complimentary accessories should any issues arise.
We stand by our machines with a warranty that includes free accessories for any necessary repairs.
Q6. What's the payment term?
A: A 30% advance payment via wire transfer is required, with the balance due before shipment.
We support various payment methods for ease and convenience.