Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company that seamlessly integrates production and
commerce, strategically based in Dongguang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is impressively short, typically ranging from 30 to 60 days.
We offer expedited production tailored to meet customer demands.
Q3: Do you have after-sales service for your carton machine?
A: Absolutely, our comprehensive after-sales service includes remote technical
support, on-site assistance, and regular customer visits to ensure complete
satisfaction with our service team.
Q4: What is the failure rate of the machine?
A: Our machines boast an exceptionally low failure rate, thanks to rigorous testing
and continuous improvements. We also provide preventive maintenance services to
maintain optimal machine performance.
Q5: How to ensure the durability and reliability of the machine?
A: We employ high-quality steel and castings to guarantee the machine's resilience
and longevity. Every machine undergoes at least 24 hours of testing prior to
delivery, with stringent performance assessments and quality inspections ensuring
machine reliability. During the warranty period, we provide free replacement parts
should any issues arise.
Q6. What's the payment term?
A: Our payment terms include a 30% advance by wire transfer, with the remaining
balance payable before shipment. We offer a variety of payment methods for your convenience.