Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company that seamlessly integrates production and trading expertise, proudly based in Dongguang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our efficient production cycle typically spans 30-60 days. We also offer expedited production services to meet urgent customer demands.
Q3: Do you have after-sales service for your carton machine?
A: Absolutely! Our comprehensive after-sales service encompasses remote technical support, on-site assistance, and regular customer visits to ensure complete satisfaction.
Q4: What is the failure rate of the machine?
A: Our machines have undergone extensive testing and refinement, resulting in a remarkably low failure rate. To further enhance their performance, we offer comprehensive preventive maintenance services, ensuring that your machine remains in optimal operating condition.
Q5: How do you guarantee the machine's durability and reliability?
A: We prioritize quality by utilizing premium-grade steel and castings, making the machine exceptionally sturdy and durable. Before delivery, each machine undergoes a rigorous 24-hour testing process, accompanied by stringent performance assessments and quality inspections to ensure unparalleled reliability. During the warranty period, should any issue arise, we are committed to providing complimentary replacement parts.
Q6. What are your payment terms?
A: We require a 30% advance payment via wire transfer, with the remaining balance due prior to shipment. To accommodate our clients, we offer a variety of flexible payment methods.
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