A: We operate as an integrated manufacturing and trading company. Our factory is strategically located in Dongguang County, Hebei Province, China – a region with a strong industrial base. This model allows us to maintain strict quality control over the production of our carton making machines, flexo printing machines, and die-cutting machines, while also providing flexible and efficient trading services to our global clients. You deal directly with the source.
Q2: What is the typical delivery time for your carton printing machine?
A: Our standard production and delivery cycle is efficient, typically completed within 30 to 60 days after order confirmation and receipt of deposit. We understand market demands can be urgent, and we offer expedited production options to meet tighter deadlines upon request. A precise timeline will be confirmed with your order.
Q3: Do you provide after-sales service and technical support?
A: Absolutely. Comprehensive after-sales support is a cornerstone of our commitment.
Our services include:
1.Remote Technical Support: Immediate assistance via phone, email, or video call.
2.On-Site Service: We can dispatch our experienced engineers for door-to-door installation, commissioning, training, and troubleshooting.
3.Regular Check-Ins: Our service team proactively contacts customers to ensure machine performance and satisfaction.
Q4:What is your warranty policy?
A: We offer a standard 12-month warranty from the date of successful installation and commissioning at your site. During this period, we will provide free spare parts for any failures due to manufacturing or material defects. Regular wear parts and issues arising from improper operation or lack of maintenance are excluded.
Q5:What is your warranty policy?
A: We offer a standard 12-month warranty from the date of successful installation and commissioning at your site. During this period, we will provide free spare parts for any failures due to manufacturing or material defects. Regular wear parts and issues arising from improper operation or lack of maintenance are excluded.