Q1. Are you a manufacturer or a trading company?
A: We are a savvy trading company that combines the strengths of production and trading, strategically located in Dongguang.
ang County, Hebei Province, China.
Q2: What is the delivery timeline for your carton machine?
A: Our production timeline is impressively short, typically ranging from 30 to 60 days. Additionally, we can
accelerate production to meet specific customer requirements.
Q3: Do you provide after-sales service for your carton machine?
A: Absolutely, we offer an all-encompassing after-sales service suite, which includes remote technical support,
onsite service, and more. Our dedicated service team conducts regular customer visits to
ensure complete customer satisfaction.
Q4: What is the failure rate of the machine?
A: Our machines undergo rigorous testing and continuous enhancements, resulting in a
remarkably low failure rate. We also offer preventive maintenance services to maintain
optimal machine conditions.
Q5: How is the durability and reliability of the machine guaranteed?
A: We employ premium-quality steel and castings to ensure our machines are robust and
long-lasting. Each unit undergoes at least 24 hours of testing prior to delivery, along with
strict performance evaluations and quality inspections to ensure
the machines' reliability. During the warranty period, should any issues arise
with the machine, we will provide free replacement parts.
Q6. What are the payment terms?
A: A 30% advance payment via wire transfer is required, with the remaining balance due before shipment.
We accommodate various payment methods for your convenience.
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