Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company, expertly blending production and trading capabilities, strategically located in Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our delivery cycle is impressively swift, generally ranging from 30 to 60 days. Additionally, we offer expedited production options to cater to specific customer timelines.
expedite production according to customer needs
Q3: Do you have after-sales service for your carton machine?
A: Absolutely, we deliver an extensive after-sales service package, which includes remote technical support and personalized door-to-door assistance. Our dedicated service team also conducts regular customer visits to uphold satisfaction and machine performance.
port, door-to-door service, etc.Our service team also visits customers regularly to
ensure customer satisfaction
Q4: What is the failure rate of the machine?
A: Our machines have undergone rigorous testing and numerous enhancements, resulting in an exceptionally low failure rate. We also offer preventive maintenance services to ensure that each machine operates in peak condition.
very low. We also provide preventive maintenance services to ensure that the ma-
chine is in good operating condition.
Q5: How to ensure the durability and reliability of the machine?
A: Our commitment to quality is reflected in the use of premium-grade steel and castings, guaranteeing robustness and endurance. Every machine undergoes a minimum of 24 hours of testing before dispatch, coupled with stringent performance evaluations and quality checks to ensure unparalleled reliability. Within the warranty period, any issues will be resolved with complimentary accessories.
durable. Each machine will be tested for at least 24 hours before delivery, and strict
machine performance testing and quality inspection will be carried out to ensure the
reliability of the machine. During the warranty period, if there is any problem with the
machine,we will provide accessories for free
Q6. What's the payment term?
A: Our payment terms are designed for convenience: a 30% advance payment via wire transfer with the balance due prior to shipment. We also accommodate a variety of payment methods to suit your preferences.We support multiple payment methods