Q1. Are you a manufacturer or a trading company?
A: We are a trading company integrating production and trading, located in Dongguang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is relatively short, usually within 30-60 days. We can also expedite production according to customer needs.
Q3: Do you have after-sales service for your carton machine?
A: Yes, we provide comprehensive after-sales service, including remote technical support, door-to-door service, etc. Our service team also visits customers regularly to ensure customer satisfaction.
Q4: What is the failure rate of the machine?
A: Our machines have been tested and improved many times, and the failure rate is very low. We also provide preventive maintenance services to ensure that the machine is in good operating condition.
Q5: How to ensure the durability and reliability of the machine?
A: We use high-quality steel and castings to ensure that the machine is sturdy and durable. Each machine will be tested for at least 24 hours before delivery, and strict machine performance testing and quality inspection will be carried out to ensure the reliability of the machine. During the warranty period, if there is any problem with the machine, we will provide accessories for free.
Q6. What's the payment term?
A: 30% advance payment by wire transfer, the balance to be paid before shipment. We support multiple payment methods.
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