Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company that seamlessly integrates production and trading. Our strategic location in Dongguang enhances our operational efficiency.
ang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our efficient production cycle is typically concise, ranging from 30 to 60 days. Moreover, we provide expedited production services tailored to meet our customers' urgent needs.
expedite production according to customer needs
Q3: Do you have after-sales service for your carton machine?
A: Absolutely, we offer a comprehensive suite of after-sales services. This includes remote technical support, on-site service, and regular customer visits by our dedicated service team to ensure ultimate satisfaction.
port, door-to-door service, etc.Our service team also visits customers regularly to
ensure customer satisfaction
Q4: What is the failure rate of the machine?
A: Our machines have undergone rigorous testing and continuous improvements, resulting in an exceptionally low failure rate. We also offer preventive maintenance services to keep the machines in optimal working condition.
very low. We also provide preventive maintenance services to ensure that the ma-
chine is in good operating condition.
Q5: How to ensure the durability and reliability of the machine?
A: Our machines are crafted from top-grade steel and castings, ensuring robustness and longevity. Each unit undergoes a minimum of 24-hour testing before delivery, along with stringent performance and quality inspections to guarantee reliability. Should any issues arise during the warranty period, we readily provide replacement accessories free of charge.
durable. Each machine will be tested for at least 24 hours before delivery, and strict
machine performance testing and quality inspection will be carried out to ensure the
reliability of the machine. During the warranty period, if there is any problem with the
machine,we will provide accessories for free
Q6. What's the payment term?
A: We require a 30% advance payment via wire transfer, with the balance to be settled prior to shipment. To accommodate diverse preferences, we support multiple payment methods.
We support multiple payment methods