Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company that integrates both production and trading. We are strategically located in Dongguang.
ang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is impressively short, typically ranging from 30 to 60 days. Additionally, we offer expedited production options tailored to meet your specific needs.
expedite production according to customer needs
Q3: Do you have after-sales service for your carton machine?
A: Absolutely, we offer comprehensive after-sales service that includes remote technical support, on-site service, and more. Our dedicated service team also conducts regular customer visits to ensure your utmost satisfaction.
port, door-to-door service, etc.Our service team also visits customers regularly to
ensure customer satisfaction
Q4: What is the failure rate of the machine?
A: Our machines are rigorously tested and have undergone numerous improvements, resulting in an impressively low failure rate. We also provide proactive maintenance services to keep your machine running smoothly.
very low. We also provide preventive maintenance services to ensure that the ma-
chine is in good operating condition.
Q5: How to ensure the durability and reliability of the machine?
A: Our machines are crafted from high-quality steel and castings, ensuring exceptional sturdiness and durability. Each machine undergoes a minimum of 24 hours of rigorous testing before delivery, along with stringent performance and quality inspections to guarantee reliability. Should any issues arise during the warranty period, we provide complimentary accessories.
durable. Each machine will be tested for at least 24 hours before delivery, and strict
machine performance testing and quality inspection will be carried out to ensure the
reliability of the machine. During the warranty period, if there is any problem with the
machine,we will provide accessories for free
Q6. What's the payment term?
A: We require a 30% advance payment via wire transfer, ensuring a secure and smooth transaction process. The remaining balance is to be settled before the shipment, allowing you to prepare for the arrival of your Premium Automatic Laminating Machine with ease and confidence