Q1. Are you a manufacturer or a trading company?
A: We are a dynamic trading company that seamlessly combines the art of production with trading expertise, strategically located in the vibrant hub of Dongguang.
ang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is impressively swift, typically ranging between 30 to 60 days. Additionally, we offer tailored production speeds to meet specific customer requirements.
expedite production according to customer needs.
Q3: Do you have after-sales service for your carton machine?
A: Absolutely, we are committed to delivering exceptional after-sales care, including comprehensive remote technical support and prompt door-to-door service.
Our dedicated service team also conducts regular visits to ensure our customers enjoy complete satisfaction.
ensure customer satisfaction.
Q4: What is the failure rate of the machine?
A: Our machines undergo rigorous testing and continuous enhancements, resulting in a remarkably low failure rate.
We also offer proactive maintenance services to maintain the machine's optimal functionality.
chine is in good operating condition.
Q5: How to ensure the durability and reliability of the machine?
A: Our machines are constructed using premium-grade steel and castings, ensuring exceptional sturdiness and durability.
Every machine undergoes a minimum of 24 hours of testing prior to delivery, complemented by stringent performance assessments and quality checks.
machine performance testing and quality inspection will be carried out to ensure the
reliability of the machine. During the warranty period, if there is any problem with the
machine, we will gladly provide replacement parts at no additional cost.
Q6. What's the payment term?
A: We require a 30% advance payment via wire transfer, with the remaining balance due before shipping.
To accommodate our diverse clientele, we offer various payment options for your convenience.