Q1. Are you a manufacturer or a trading company?
A: We are a comprehensive trading company with integrated production and trading capabilities, strategically located in Dongguang.
ang County, Hebei Province, China.
Q2: How long is the delivery cycle of your carton machine?
A: Our production cycle is impressively short, typically ranging from 30 to 60 days. We offer expedited production tailored to customer needs.
We can expedite production according to customer needs, ensuring timely delivery.
Q3: Do you have after-sales service for your carton machine?
A: Absolutely, we provide a robust after-sales service package, which includes remote technical support and door-to-door service.
Our dedicated service team conducts regular customer visits to guarantee satisfaction and optimal machine performance.
We ensure our customers' needs are met and expectations exceeded.
Q4: What is the failure rate of the machine?
A: Through rigorous testing and continuous improvements, our machines boast a remarkably low failure rate.
We offer preventive maintenance services to maintain optimal machine condition, minimizing downtime.
Our machines are engineered for exceptional performance and reliability.
Q5: How to ensure the durability and reliability of the machine?
A: Our commitment to quality is reflected in our use of premium-grade steel and castings, ensuring robust and durable machinery.
Each machine undergoes a minimum of 24 hours of pre-delivery testing, with stringent performance and quality inspections.
Our comprehensive testing ensures machine reliability, and we provide complimentary accessories during the warranty for any issues.
Our machines are built to last, and we stand by their reliability with full support during the warranty period.
machine, we will provide accessories for free.
Q6. What's the payment term?
A: We require a 30% advance payment via wire transfer, with the remaining balance due before shipment. We accommodate multiple payment methods.
We support multiple payment methods for your convenience.